Frequently Asked Questions

Please read our FAQ before sending us a message.

WHAT’S MY ORDER STATUS?

If you have an retailshophub.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at orders@retailshophub.com and we’d be happy to provide you an update.

HOW DO I CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at orders@retailshophub.com we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

CAN I EXCHANGE MY ORDER?

We are currently not set up for exchanges. Please email us at returns@retailshophub.com or call us to get a return started. Then a new order can be placed for another size or item.

I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free.

CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.

CAN I MAKE A CHANGE TO MY BILLING OR SHIPPING ADDRESS BEFORE MY PACKAGE SHIPS?

You may change your shipping address after you place an order by contacting customer service here. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Send us an email

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FIND US

Email: info@retailshophub.com

Monday to Saturday – 9:00 am to 5:00 pm

Need Us? Call Us.

+44 788 326 6604

Our Location:

28 spinkfield road
Birkby, Huddersfield
HD2 2AY
England